Handling disciplinary or grievance situations can be a very challenging aspect of any management role. But tackling these issues quickly and effectively is a must-have skill set for avoiding costly disruption. Getting it even slightly wrong can result in costly, stressful and time-consuming employment tribunals.

MANAGERS NEED TO
• Ensure your people know exactly what is expected of them
• Have a good working knowledge of Disciplinary and Grievance procedures
• Know when and how to apply those procedures effectively

MODULE CONTENT
• How to identify a disciplinary situation
• Understanding a manager’s statutory roles and responsibilities
• Awareness of underpinning legislation and case law which drives Disciplinary and Grievance Procedures
• How to use investigative questioning techniques
• Differentiation between capability and conduct in disciplinary situations
• Evidence based, methodical and fair handling of disciplinary situations
• Understanding and compliance with your company’s disciplinary procedures and the ACAS code of practice
• How to set SMART objectives against which performance can be managed
• The use of appropriate communication skills and conflict management in the disciplinary and grievance process

MODULE LEARNING OUTCOMES: the learner will be better able to
• Take disciplinary action in a timely and appropriate manner
• Deal with issues pro-actively, constructively and with greater confidence
• Manage formal disciplinary meetings skillfully in accordance with policy and procedure
• Develop a basic knowledge and understanding of relevant employment law

COURSE SUITABILITY
This practical training is an essential for anyone whose job includes responsibility for managing discipline and grievances, from the Supervisors to Senior Managers

COURSE DURATION
• 1 Day 10am – 4pm

MAXIMUM COURSE PLACES
• 12 places per course – co-delivered – 6:1 ratio

Contact: If you need to discuss leadership training please call 01536 533 696 and ask to speak with Michelle, or email: info@merlinsupplychain.com